"The healthy development of bedding market needs to pay attention to three aspects. Firstly, we should produce bedding with qualified quality and meet the standards; secondly, we should not make false propaganda and exaggerate functions; thirdly, we should improve after-sales service and solve consumer complaints in time. As for the supervision of bedding market, like other products, we should adopt a new supervision mode based on credit supervision, with double random and one open as the basic means, supplemented by key supervision. Yang Hongcan, Director of Law Enforcement Inspection Bureau of the General Administration of Market Supervision, said.
On May 28, a symposium on "the order of bedding market and the protection of consumers'rights and interests" sponsored by China Consumer News and co-sponsored by Kangzi Baide Group Co., Ltd. was held in Beijing. Experts from various fields conducted in-depth discussions on such topics as the protection of consumers' rights and interests, the promotion of healthy competition and standardized development of bedding market.
Bai Jinghua, deputy director of the network supervision department of the General Administration of Market Supervision, said that the off-line unreasonable return system is an extension of the on-line unreasonable return system. At present, many enterprises are consciously practicing the off-line unreasonable return system, which is the progress of society and the good news of consumers. While protecting the legitimate rights and interests of consumers, market supervision departments should also protect the legitimate rights and interests of enterprises and operators and maintain a good market order.
"The national data of 12315 show that in recent years, complaints about bedding products have been high, and the difficulty of returning goods has become a difficulty for consumers to safeguard their rights. Kangzi Baide Group put forward a three-month no-reason return system, no refund fees and depreciation, in a sense, is the embodiment of the company's values, is to fundamentally protect the rights and interests of consumers. Li Yinxiang, chairman of Kangzi Baide Group Co., Ltd., said.
Hu Guoqiang, president of China Consumer Newspaper, said that the bedding market is related to people's health. The media should play a role of supervision by news and public opinion, and supervise false propaganda. Zheng Ziqing, a lawyer at Zhonglun Law Firm, said that, compared with other countries, the 7-day online refund and exchange without reason stipulated in China's Consumer Protection Law is relatively long. Commitment to return goods for 3 months without reason, to protect consumers'rights and interests in a bottom-up manner, and to encourage more enterprises to participate in the process of protecting consumers' rights and interests, is worthy of vigorous advocacy.